Frequently asked questions

An initial email is sent as soon as your online payment is completed to inform you that the dealer will be contacting you in the next 24 hours to confirm the availability of the tires purchased (the site is not maintained in real time) and to schedule an appointment for their installation on your vehicle.

A second email is then sent out along with the invoice attached. This second email can arrive some 20 minutes after the initial email.

The reasons that may explain why an "ADD TO CART" button cannot be clicked are:

• Your haven't selected a tire size or a vehicle

• The status "Out of stock" is shown on the tire page

Your dealer will be contacting you in the 24 hours following the placing of your order to confirm the availability of the tires in-store. Should the tires be out of stock, the selected dealer will inform you when he will have the tires you ordered or he will propose tires with similar performance characteristics.

The inventory appearing on the www.point-s.ca site is not maintained in real time. This may explain why at the time of your purchase, due to low inventory levels, the product had recently become unavailable. In such circumstances you can file an order cancellation request for a full reimbursemen

To check for the availability of the tires you wish to purchase (this availability may vary from one dealership to the next):

Select a dealer on the Point S Canada Internet site. Select a tire size or enter the characteristics of your vehicle. Tire inventories will then appear.

You may also call your dealer and ask him directly whether or not he has the tires in stock.

Take note that the inventories appearing on the web site are not maintained in real time. For the very latest information regarding the availability of a set of tires you want to purchase, do not hesitate to call your Point S Canada dealer.

For any reimbursement for an order placed on the Point S Canada site:

File a reimbursement request by clicking on the “Click here to request a reimbursement” link appearing on the order confirmation email that you received after having completed the online payment procedure.

You can also file a request via your customer account on the Point S Canada Internet site. (If you have created this account)

What can I do when an error is found in my online reimbursement request?

If an error occurs when you file your online cancellation request, call the customer service at 1-844-D-STRESS (1-844-378-7377).

Our team will be happy to provide all the support necessary to assist you in filing your reimbursement request.

You may file a reimbursement request on your account on the www.point-s.ca site, or via the “Click here to request a reimbursement” link (see question 5) for any online purchase, before the receiving of the tires by your dealer.

In the event that you file a reimbursement request after your dealer received the tires you purchased, your request will need to meet the terms of our Purchase, Exchange and Cancellation Policy.

Any tires purchased online may be returned to your dealer within a 30-day period following your purchase, but only under the condition that these tires have not been installed on your vehicle.

Elements required for the return and exchange of orders placed online:

• The original receipt (invoice) of your purchase

• The initial payment method

• Your name, address, telephone number and signature

• The new tires

Should it prove impossible to locate your postal code on the Point S Canada site, contact the customer service department at 1-844-D-STRESS.

Our customer help desk is available at 1-844-D-STRESS (1-844-378-7377) during our office opening hours (Monday through Friday – 8 a.m. to 5 p.m.)

To sign up for Flexiti financing, you must apply online at the payment stage. Your credit application must be approved for you to access the financing options. To know more about Flexiti and the financing options available, you can check out this page. 

If you encounter any issues with your application or have questions about financing, call Flexiti at 1-877-259-3745, Monday-Friday, 9 a.m. to 11 p.m. (ET), or Saturday and Sunday, 9 a.m. to 9 p.m. (ET), or go to their website.

An order number will be automatically attributed to you during the purchase process. Please take note that this number is not your purchase confirmation number. To receive your invoice you must have completed the payment of your purchase by the selecting the payment mode.

Following the payment, you will be receiving your order confirmation by email (allow a delay of up to 5 minutes), and you will receive your invoice in a second email up to 30 minutes after you finalize your payment.