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Privacy Policy

At Point S, we know how important it is to protect your personal information. We want to make sure your experience is safe and secure. We have therefore developed the following Privacy Policy outlining our practices with regard to the collection, use, and disclosure of your personal information. This policy applies to our website.

Type of information collected by Point S

Personal information

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact information, e.g., name, mailing address, telephone number, and email address;
  • your personal preferences, e.g., language preferences and marketing consent.

Non-personal information

Non-personal information does not identify you as an individual. For example:

  • we may ask you for your postal code to assist us with planning our distribution;
  • we may collect certain non-personal data when you visit our websites, such as the type of browser you are using or the referring URL;
  • we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes;
  • we may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

All references to “websites” in this Privacy Policy mean www.point-s.ca or other websites provided by Point S.

You may choose not to provide us with your personal information. Should this be your decision, we may not be able to provide you with the product, service, or information that you requested.

How is your personal information used?

Point S may use your personal information for a number of different business purposes, for example to:

  • fulfill your requests for products, services, or information;
  • provide customer support to assist you with your questions or complaints;
  • conduct surveys in order to improve our services;
  • measure and improve the effectiveness of our websites or our marketing endeavours;
  • detect and protect against fraud and error;
  • track and analyze your preferences to better understand your product and service needs and eligibility;
  • tailor our online content or in-store offerings based on your preferences;
  • if you ask us, offer and promote additional products and services; and
  • for other purposes as described in this Privacy Policy.

Information Point S collects directly from you

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

  • Using our website

You can browse our website anonymously. However, to engage in certain special features or functions of our website, or to order products and services from our website, you may be asked to provide certain personal information, such as your name, email address, mailing address, or telephone number. We use this information to contact and correspond with you about your inquiries and monitor functions of our website that you choose to use, such as customer reviews.

  • Signing up for newsletters or updates

Point S also offers a variety of newsletters and promotional communications. Should you choose to sign up, we will collect your contact information, such as your name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter.

  • Participating in contests and promotions

We may run contests or promotions from time to time. If you participate, you may be asked to provide your contact information and additional optional survey information (for example, product preferences). Personal information from contest entries will only be used to administer the contest and contact you if you win. For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third party's policies.

Information collected automatically by Point S

In some cases, we automatically collect certain information.

  • Our website

When you use our website, we may collect the Internet protocol (IP) address of your computer, the IP address of your Internet service provider, the date and time you access our website, the Internet address of the website that linked you directly to our website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you have downloaded from the website. This information is used for website and system administration purposes and to improve the website.

  • Cookies

The website uses “cookies,” a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference every time), to offer personalized web page content and information for your use, to track your activity on the website, to respond to your needs, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.

  • Website tracking information

We may use web beacons to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes, we may link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

  • Links to other websites

Our website may contain links to other websites or Internet resources which are provided solely for your convenience and information. When you click on one of these links, you are contacting another website or Internet resource. Point S has no responsibility or liability for those other websites or Internet resources or their collection, use, and disclosure of your personal information. We encourage you to read the privacy policies of these other websites to learn how they collect and use your personal information.

  • Additional information

From time to time, we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

  • Service providers

Point S may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in accordance with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf, such as sending marketing communications, servicing products, conducting research surveys, and verifying and validating information that you have provided to us.

  • Sale or transfer of all or part of Point S

Any information we have about you may be transferred or disclosed to a buyer or prospective buyer in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.

Your consent

Point S will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information, you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

  • Express consent

You will sometimes be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.

  • Implied consent

Other times, we may obtain your consent implicitly when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.

  • Withdrawing your consent

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.

If you have “opted in” or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to “opt out” or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.

Legal disclosure

Point S may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

How does Point S protect your information?

The security of your personal information is a top priority for Point S. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

  • SSL technology

Our websites use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

When is your information removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Contacting Point S

Point S is responsible for all personal information under its control. Our privacy manager is accountable for Point S's compliance with the principles described here. If you have any questions, concerns, or complaints about the privacy practices of our organization, please contact us.

Email: communication.marketing@Point-S.ca

Telephone: 1-888-448-3534, ext. 226

Point S
Attention: Privacy Manager
235 J.-A. Bombardier Street
Boucherville (Québec), J4B 8P1

Unsubscribe

If you no longer wish to be contacted regarding promotions, new products, tips, and more, send an email to communication.marketing@point-s.ca.

Will this Privacy Policy change?

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services, you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy, we will change the date to indicate when the changes were made.